Enterprises are rapidly adopting conversational interfaces, such as chatbots and virtual assistants, to improve customer service. Users love the speed and convenience, but they also expect the ability to move beyond frequently asked questions to looking up account information and performing transactions. Doing so without forcing customers to switch channels requires reliable mobile-friendly bot authentication.
Imagine the ability to transparently and continuously authenticate a user’s identity – in the background with their normal use of your chatbot or virtual assistant software? Think of a customer typing or speaking their question, “What’s my balance?” and the ability to use that input to authenticate them with previously impossible accuracy levels. This is the power of multi-modal biometric bot authentication.
